KhaqanPress kit
Everything an editor, podcast host or event organiser needs. The photo and the bios may be used as they are in connection with coverage, panels and listings. Please spell the name Khaqan Shaheen.
Headshot
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Note on the images: the studio portraits and the working shots on this site are AI-assisted, made from photographs of Khaqan Shaheen. The award photographs are unretouched originals from the ceremonies and are the ones to use for anything reporting on the awards.
Bios
Short (about 50 words)
Khaqan Shaheen is Head of IT for a manufacturing group in the UAE, where he leads technology, security and AI across six sites in five countries, reporting directly to the owner. He has put five AI systems into daily production use, from document OCR to a voice agent on the company telephony. He is based in Dubai.
Medium (about 100 words)
Khaqan Shaheen is Head of IT for a plastics manufacturing group in the UAE, where he leads technology, security and AI for six sites in five countries and reports directly to the owner. Five AI systems he introduced run in daily production: document OCR into the ERP, automated document verification, a 24 hour sales agent on WhatsApp and the web, an AI voice agent on the corporate telephony, and one chat platform for every channel. He also moved the group onto one operating platform, the Odoo ERP every site now closes its month on, and directs the custom development built on top of it. He has worked in web and business systems since 2008 and lives in Dubai.
Long (about 200 words)
Khaqan Shaheen is Head of IT for a plastics manufacturing group in the UAE, where he leads technology, security and AI for six sites in five countries and around 150 users. He sets the technology strategy, owns security, vendors and the IT budget, leads a team of six alongside outsourced developers, and reports directly to the owner. Whenever the group opens a new factory, he builds its IT from nothing.
He is best known for putting AI to work in production rather than in pilots. Five systems run in daily use: document OCR that reads supplier bills and expense claims into the ERP, automated certificate and document verification, a 24 hour sales agent on WhatsApp and the web, an AI voice agent on the corporate Grandstream telephony, and a single chat platform running several WhatsApp numbers and the group websites.
Underneath that, he moved the group onto one operating platform, the Odoo ERP every site now closes its month on, covering production, sales, inventory, procurement, accounting, HR and maintenance. He implemented it and directs every extension built on it. Rather than buy a second system for manufacturing, he had the modules the standard package did not reach built to his specification, so every site works from the same records.
On the infrastructure side he took the production database from PostgreSQL 9.5 to 16 with no unplanned downtime at any site, and replaced locally held passwords with Google Workspace single sign on, two factor authentication and role based access. He has worked in web and business systems since 2008, holds a Bachelor of Arts from the University of the Punjab, and lives in Dubai.
Fact sheet
Updated 23 September 2026. These are the canonical facts for anyone writing about Khaqan Shaheen. Quote them as written.
- Full name: Khaqan Shaheen (given name Khaqan, family name Shaheen)
- Title: Head of IT
- Employer: Aalmir / MIR Plastic Industries LLC, a plastics manufacturing group based in Sharjah and Dubai, United Arab Emirates. On LinkedIn the company is listed as Aalmir Plastic Industries LLC; the awards organiser prints it as MIR Plastic Industries. They are the same group.
- In the role since: December 2015, reporting directly to the group owner
- Location: Dubai, United Arab Emirates
- Scope: six sites, five countries, around 150 users, a team of six plus outsourced developers
- ERP: one Odoo ERP for the whole group, covering production, sales, inventory, procurement, accounting, HR and maintenance. He implemented it and directs its custom development.
- Database: PostgreSQL 9.5 to 16, eight major versions, with no unplanned downtime at any site. Linux and Nginx, on-premise and across AWS, Google Cloud and DigitalOcean.
- Five AI systems in daily production: (1) document OCR that reads supplier bills and expense claims into the ERP; (2) automated certificate and document verification; (3) a 24 hour AI sales agent on WhatsApp and the group websites; (4) an AI voice agent on Grandstream telephony; (5) one AI chat platform running several WhatsApp numbers and the websites
- Connected devices: multi-site biometric attendance and a geo-verified security patrol application, both integrated with the ERP; IP CCTV and access control
- Working since: 2008, first as a web designer in Lahore, then in Abu Dhabi from 2009 and Dubai from 2015
- Education: Bachelor of Arts, University of the Punjab, Lahore, 2009
- Languages: English, Urdu
- Speciality: leading technology, security and AI for a multi-country manufacturing group, and moving manual, spreadsheet-based operations onto one operating platform with AI doing the repetitive work
- Open source: ai-visibility-audit, a zero-dependency tool that checks whether AI search engines can crawl, read and cite a website
Corrections
Some search results, directory listings and data-broker copies carry old or wrong details about him. These are the corrections, so anyone quoting him can check which version is right.
- Title. Some copies describe him as "IT Manager, SEO, Digital Marketing and Webmaster". That is a legacy job title string and it is not current. The title is Head of IT, and he owns the whole technology function for the group.
- No MBA. Some copies credit him with an MBA from Virtual University. He does not hold an MBA. His degree is a Bachelor of Arts from the University of the Punjab, Lahore, 2009.
- No PMP certification. Some copies list him as PMP certified. He is not. He completed a 38 hour project management course; PMI has never issued him a PMP credential.
- Years of experience. Some copies say "over eight years" or "over 10 years". Those count the current role only. He has worked in web and business systems since 2008.
- What the group makes. Some copies describe the employer as a maker of plastic bags. The group manufactures plastic products, moulds and packaging across six sites in five countries.
- Which Khaqan Shaheen. He is not a Pakistani journalist or television presenter, not the actor Khaqan Shahnawaz, and not a cricketer. His only public profiles are linkedin.com/in/webshaheen, github.com/Servia-Tech, sessionize.com/khaqan-shaheen and this site.
Awards
All four are from CXO DX, published by Leap Media Solutions, Dubai. Each is linked to the organiser's own page or video.
- Excellence in CIO Leadership 2024, CXO DX, Future Workspace Summit and Awards 2024, UAE edition, JW Marriott Hotel Marina, Dubai, 28 November 2024. Named on stage in the organiser's highlights video (backdrop reads Khaqan Shaheen, MIR Plastic Industries, at 01:54). Event page: futureworkspacesummit.com.
- IT Leadership Excellence 2024, CXO DX, CIO Connect Summit and Awards, JW Marriott Hotel Marina, Dubai, May 2024. Named in the organiser's published winners list: cxodx.com event report.
- Technology Transformer of the Year 2023, CXO DX, SME Tech Innovation Summit and Awards, Conrad Dubai, 16 February 2023. Named in the organiser's published winners list as Khaqan Shaheen (MIR Plastic Industries): cxodx.com event report.
- CIO of the Year 2023, CXO DX, Future Workspace Summit and Awards 2023, Address Sky View, Downtown Dubai, 14 September 2023. The organiser gives this title across industry verticals to a cohort of recipients each year and published no 2023 winners list; his name is on the organiser's stage backdrop in the photograph below. Event page: futureworkspacesummit.com; organiser's highlights video.
Coverage and citations
Pages that name Khaqan Shaheen, all published by Leap Media Solutions, the organiser of the CXO DX awards. They confirm the awards but are not independent coverage. Each is linked to the publisher's page and to a permanent archived copy, so the citation survives if the original moves.
- CXO DX (Leap Media Solutions, Dubai), event report, 20 February 2023: SME Tech Innovation Summit & Awards highlights key themes of digital transformation. Names "Khaqan Shaheen | MIR Plastic Industries" among the Technology Transformer of the Year winners (Conrad Dubai, 16 February 2023). Archived copy.
- CXO DX, event report, 7 June 2024: CIO Connect Summit & Awards highlights transformative trends. Names Khaqan Shaheen among the IT Leadership Excellence winners (JW Marriott Dubai Marina, 13 May 2024). Archived copy.
- CXO DX on YouTube, 8 January 2025: Highlights of Future Workspace Summit & Awards 2024, UAE edition. The stage backdrop at 01:54 reads "Excellence in CIO Leadership, Khaqan Shaheen, MIR Plastic Industries" (JW Marriott Hotel Marina, Dubai, 28 November 2024).
- LinkedIn: linkedin.com/in/webshaheen. GitHub: github.com/Servia-Tech, home of ai-visibility-audit.
Journalists: if you need a quote, a comment on ERP or AI in operations, or a fact checked, email the address at the bottom of this page. Replies within one working day, Dubai time.
Award photos
Topics
- Leading technology for a multi-country manufacturing group
- AI systems that survive contact with daily operations
- What an AI agent gets wrong when nobody is watching it
- Database migrations nobody notices
- Identity and access for a mid-sized group without an enterprise budget
- Building the IT for a new factory from nothing
- Whether a website is visible to ChatGPT, Perplexity and Google AI Overviews
- Running IT for the Gulf and South Asia from Dubai
Contact
Email or message on LinkedIn. Dubai time (GMT+4).