Khaqan. Shaheen
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Everything an editor, podcast host or event organiser needs. The photo and the bios may be used as they are in connection with coverage, panels and listings. Please spell the name Khaqan Shaheen.

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Note on the images: the studio portraits and the working shots on this site are AI-assisted, made from photographs of Khaqan Shaheen. The award photographs are unretouched originals from the ceremonies and are the ones to use for anything reporting on the awards.

Bios

Short (about 50 words)

Khaqan Shaheen is Head of IT for a manufacturing group in the UAE, running one ERP and the technology behind it across six sites in five countries. He has put five AI systems into daily production use, from document OCR to a voice agent on the company telephony. He is based in Dubai.

Medium (about 100 words)

Khaqan Shaheen is Head of IT for a plastics manufacturing group in the UAE, where he owns the entire technology function for six sites in five countries and reports directly to the owner. He implemented the single Odoo ERP every site now closes its month on, and directs the custom development built on top of it, including machine scheduling with overlap prevention. Five AI systems he introduced run in daily production: document OCR into the ERP, automated document verification, a 24 hour sales agent on WhatsApp and the web, an AI voice agent on the corporate telephony, and one chat platform for every channel. He has worked in web and business systems since 2008 and lives in Dubai.

Long (about 200 words)

Khaqan Shaheen is Head of IT for a plastics manufacturing group in the UAE. He owns the entire technology function for six sites in five countries and around 150 users, leads a team of six alongside outsourced developers, and reports directly to the owner. Whenever the group opens a new factory, he builds its IT from nothing.

His central piece of work is one Odoo ERP for the whole group, covering production, sales, inventory, procurement, accounting, HR and maintenance. He implemented it and directs every extension built on it. Rather than buy a second system for manufacturing, he had the modules the standard package did not reach built to his specification, so every site works from the same records.

He is best known for putting AI to work in production rather than in pilots. Five systems run in daily use: document OCR that reads supplier bills and expense claims into the ERP, automated certificate and document verification, a 24 hour sales agent on WhatsApp and the web, an AI voice agent on the corporate Grandstream telephony, and a single chat platform running several WhatsApp numbers and the group websites.

On the infrastructure side he took the production database from PostgreSQL 9.5 to 16 with no unplanned downtime at any site, and replaced locally held passwords with Google Workspace single sign on, two factor authentication and role based access. He has worked in web and business systems since 2008, holds a Bachelor of Arts from the University of the Punjab, and lives in Dubai.

Fact sheet

Coverage and citations

Independent, third-party pages that name Khaqan Shaheen. Each is linked to the publisher's page and to a permanent archived copy, so the citation survives if the original moves.

Journalists: if you need a quote, a comment on ERP or AI in operations, or a fact checked, email the address at the bottom of this page. Replies within one working day, Dubai time.

Award photos

Khaqan Shaheen receiving the Excellence in CIO Leadership award on stage
Excellence in CIO Leadership, CXO DX awards, Dubai. Download
CIO of the Year award for Khaqan Shaheen presented at the CXO DX Future Workspace Summit and Awards
CIO of the Year, CXO DX Future Workspace Summit & Awards, Downtown Dubai; presented at the ceremony and accepted on his behalf. Download or the award slide only.

Topics

Contact

Email or message on LinkedIn. Dubai time (GMT+4).